Help, without a maze
Support
Tell us what happened, which device you are using, and the app version shown in Settings. Never send us your password, Apple or Google credential, or six-digit sign-in code.
Common questions
I did not receive an email sign-in code.
Check spam or junk mail, confirm the address, and wait a minute before requesting another code. Codes expire after 10 minutes. Repeated requests may be temporarily limited for security.
Google or Apple sign-in completed, but I still appear signed out.
Close and reopen Verselet, check that the device has a stable internet connection, then try again. If the issue continues, include your platform, app version, and approximate time in a support email. Do not include the identity token.
How does language selection work?
Verselet follows the system language by default. You can choose a different supported interface language in the app's Language setting. A poem keeps its original language; translation is offered separately when available.
Why is my poem waiting for review?
Verselet reviews submissions for safety and for poetry fit. Poetry, prose poetry, and multilingual work are welcome. Unrelated stories, spam, and promotional copy may be rejected. A held submission needs human review and is not publicly visible.
How do I report content or block an account?
Open the content or account menu in Verselet and choose Report or Block. Reports should describe the closest relevant reason. Blocking is immediate for your own view; reports are reviewed separately.
How do I delete my account?
Open Settings → Privacy & permissions → Delete account. The confirmation names the permanent effect before deletion. See the full account deletion instructions.
Response and safety
We aim to acknowledge ordinary support requests within three business days. Privacy and deletion requests are handled within the time required by applicable law. If there is an immediate danger, contact local emergency services rather than waiting for an app response.